Decorations Kit 1

This company were a pleasure to deal with. They know their product, they communicate well and they do what they say they're going to do. That's all you need to know. Excellent.

I saw the fire inserts on Instagram and was worried it would look really fake in real life - but it looks great - you need quite few ceramic logs to cover up / hide the silver insert and I wish it gave off a bit more heat - but it is aesthetically very pleasing and feels as close to a real fire as we can get without spending thousands on fixing our chimney.

Reliable and trustworthy company with very helpful staff, especially Virginia. Very happy with my fire insert but disappointing that neither the original or replacement remote control did not work, despite my replacing the battery. However they were very apologetic and offered to replace the whole unit, but I decided to just use it as it was so they credited me with £50 plus the £3 battery charge which was very fair. Would certainly recommend them.

Great customer service by Sarah. Unfortunately the store was out of stock of the lotus planks but I had already put an order in. Delivery would have been after Xmas but the kind customer service advisor Sarah went the extra mile and ordered an alternative fireplace at no extra cost and offered some free fuel also as compensation. Very pleased with this service and kind gesture. Thank you so much Sarah. Will definitely be recommending to friends!